SERVICE & SUPPORT
Welcome to TREKSTOR support!
Our online support will help you find a fast and uncomplicated solution to your problem.
To proceed, please sit back and read the following instructions. They contain important and interesting information on further steps and customer support.
You can find concise, summarised information on the warranty and warranty terms in our terms of service.
What do I need to do?
If you have questions about your product or problems, please proceed as follows:
Take a look at our FAQ section, where you will find answers to the most frequently asked questions. Access to the FAQ section is available via the search mask under this section or on the respective product detail pages under "FAQ".
Carefully read the operating instructions. You can find a detailed operating manual under the search mask under this section or on the respective product detail pages under "DOWNLOADS".
Check your device:
Check whether you have entered the correct settings on your device using the product features and functions as points of reference.
Product detail page:
Check the current product information pages for updated information on your product (for example, newly available firmware updates).
FAQs & Downloads
Does your problem still remain?
In the next step, please contact our service team directly.
Our competent service team will discuss with you all further necessary steps and help you with the quick and uncomplicated handling of your request.
By direct contact with us as a manufacturer via our service hotline or our service form, the processing time of your request is shortened, at the same time a high quality of the advice and support is ensured.
How to reach our service team can be found in our service portal: