File type: PDF-file
Language: English

Quick Guide

Geeignet für: Surfbook A13
Version: V1-10
Date: 2018-11-08
File type: PDF
Language: Deutsch, English, Nederlands, Italiano, Español, Français

Operating instructions

Geeignet für: Surfbook A13
Version: V1-20
Date: 2020-03-29
File type: PDF
Language: Deutsch, English, Italiano, Français, Español, Nederlands

Download Driver

Geeignet für: Surfbook A13 with CPU Intel® Celeron® N3350
Date: 2021-02-01
File type: ZIP

Download information

Troubleshooting: If sporadic white stripes appear on your device, we recommend downloading and installing this Intel Graphic driver for „Intel® HD Graphics 500“.

How do I build in my M.2 SSD module?  

In some cases, the M.2 SSD module may not fit into the slot. The solution to this is simple and complex at the same time.

A compatible M.2 SSD module has a B&M key, which means there are 6 pins on one side (B key) and 5 pins on the other side (M key). First, identify the position of the bar in the mounting base. Often the B key with the 6 pins is on the left side while the M key with the 5 pins is located on the right side – but in some cases the opposite can occur.

B&M key picture example

Attention: Please note that under certain circumstances, the expansion slot in the device can only be recognized by an oblique view in the housing due to its design.

Now try to insert the M.2 SSD module with the B key located on the left side. But be careful: Apply only light pressure here. If the connection does not work then you should not increase the pressure, as this could damage the module or the socket.

If the connection between the module and the slot does not work, this is often a sign that you should turn the M.2 SSD module (= B key with the 6 pins now on the right, M key with 5 pins on the left). Try again to connect the module to the slot.

Sometimes it may be necessary to insert the SSD not slightly obliquely into the socket, but first lay it flat in the mounting slot, then align it horizontally and gently push it towards the socket until the SSD slides into the socket.

Take a closer look to see if the SSD is in and not above or below the socket. When properly inserted, the semicircular notch on the other end of the SSD curses with the bushing for the mounting screw.

Please note: M.2 SSD modules from TREKSTOR are always compatible with TREKSTOR hardware. M.2 SSD modules from other manufacturers should also be compatible in most cases. If the insertion of such an SSD module does not work during the first try, this does not necessarily mean that there is an error here.

Why is my SURFBOOK A13 charging slowly?  

If you have connected the SURFBOOK A13 for charging and set your device at high exposure at the same time (eg movie playback at 100 % display brightness while surfing, chatting or playing), the battery is charging very slow due to the stress. We recommend you therefore to load the device in the off state.

When I try to start a video recording on my SURFBOOK A13, an error message is displayed and recording does not start. What can I do?  

Please first run all available updates on your SURFBOOK A13. If the error persists despite updates, pleaste contact our customer service:

Why is no sound coming from my SURFBOOK A13?  

You may have headphones connected to your SURFBOOK A13. If headphones are connected the loudspeaker of the device is automatically turned off. Disconnect the headphones from the device to re-enable the speakers. If there is still no sound, check if the sound of the device is turned on and if the volume is set high enough.

Why can't I turn on my SURFBOOK A13?  

Perhaps the charge of the battery isn't enough to turn the SURFBOOK A13 on. Connect the charger to the device to recharge the batttery.

How can I perform Windows updates on my SURFBOOK A13?  

With enabled internet connection your SURFBOOK A13 checks the availability of new updates daily and displays a message in the Info Center when new updates are available. To keep your device always up to date, it is extremly important to regularly connect the device to the internet. If you've select "Express Settings" in the startup wizard, the first time you've switched it on, the SURFBOOK A13 automatically executes available updates at shutdown (download and installation). You can change this setting. To do this, enter the settings and choose "Update and Security" -> "Windows Update" -> "Advanced Options" and select the desired installation method for updates.

How do I download apps from the Windows Store?  

The Windows Store is available as a live tile on the first or second page of the start screen. You can identify the Windows Store by its icon, a shopping bag featuring the Windows logo.
The following two requirements must be met in order to access the Windows Store:

1. You must be connected to the Internet.

- Please connect your SURFBOOK A13  with the internet.

2. You must be logged in to your Microsoft account.

-> Ideally, you have created a Microsoft account or logged in using your existing account during the setting-up process when you first switched on your SURFBOOK A13 . In this case, all you have to do is open the Windows Store, select the desired app and tap “Install“.

-> If you still do not have a Microsoft account or are not logged into it, you must perform these steps. Open the Windows Store and select the desired app. Tap the app and then tap “Install“. The Setup Assistant now appears to guide you through the process of setting up a Microsoft account.

-> If you set up a Microsoft account and link it to your SURFBOOK A13 , the password for unlocking the SURFBOOK A13 changes. From now on, you have to enter the password for your Microsoft account to unlock the device.

What can I do if the internal memory of my SURFBOOK A13 is full or almost full?  

To relieve the internal memory of your SURFBOOK A13 and free up memory space, you can save media files stored on the device (eg pictures, videos or text files) to an external data carrier (eg a USB memory drive or a suitable Memory card) or delete apps that are no longer needed.