Service & Support
Welcome to TrekStor support!
By deciding to come to directly to us, the manufacturer, with your concern, you have already taken the first step towards quickly, easily and conveniently resolving your problem from home. To proceed, please sit back and read the following instructions. They contain important, interesting information on further steps and customer support.
You can find concise, summarised information on the warranty and warranty terms in our terms of service.
Please make sure to follow the procedure described below so that we can address your concern as quickly as possible.
What do I need to do?
If you have questions about your product or problems, please proceed as follows:
- Take a look at our FAQ section, where you will find answers to the most frequently asked questions about your product.
- Carefully read the operating instructions. The detailed operating instructions are available under ‘Downloads’ or on the respective product detail page under ‘Download’.
- Check whether you have entered the correct settings on your device using the product features and functions as points of reference.
- Consult the respective product detail page for up-to-date information (such as newly available firmware updates) on your product.
If you have taken these measures and the problem persists, please contact our service team directly. Our professional service employees will discuss all of the additional necessary steps with you and provide individual support to help you quickly and easily continue to address your concern. Directly contacting us, the manufacturer, via our service hotline or by filling out our service form allows us to address your concern more quickly and allows you to benefit from high-quality consulting and support. You can find out how to reach our service team in our service portal.