SURFBOOK E11B

Datasheet

File type: PDF-file
Language: English

Quick Guide

Geeignet für: Surfbook E11B
Version: V1-10
Date: 18-07-20
File type: PDF
Language: Deutsch, English, Nederlands, Italiano, Español, Français

Operating instructions

Geeignet für: Surfbook E11B
Version: V1-10
Date: 18-07-30
File type: PDF
Language: Deutsch, English, Italiano, Français, Español, Nederlands

Download Driver

Geeignet für: Surfbook E11B
Date: 18-09-28
File type: ZIP

How do I build in my M.2 SSD module?  

In some cases, the M.2 SSD module may not fit into the slot. The solution to this is simple and complex at the same time.

A compatible M.2 SSD module has a B&M key, which means there are 6 pins on one side (B key) and 5 pins on the other side (M key). First, identify the position of the bar in the mounting base. Often the B key with the 6 pins is on the left side while the M key with the 5 pins is located on the right side – but in some cases the opposite can occur.

B&M key picture example

Attention: Please note that under certain circumstances, the expansion slot in the device can only be recognized by an oblique view in the housing due to its design.

Now try to insert the M.2 SSD module with the B key located on the left side. But be careful: Apply only light pressure here. If the connection does not work then you should not increase the pressure, as this could damage the module or the socket.

If the connection between the module and the slot does not work, this is often a sign that you should turn the M.2 SSD module (= B key with the 6 pins now on the right, M key with 5 pins on the left). Try again to connect the module to the slot.

Sometimes it may be necessary to insert the SSD not slightly obliquely into the socket, but first lay it flat in the mounting slot, then align it horizontally and gently push it towards the socket until the SSD slides into the socket.

Take a closer look to see if the SSD is in and not above or below the socket. When properly inserted, the semicircular notch on the other end of the SSD curses with the bushing for the mounting screw.

Please note: M.2 SSD modules from TREKSTOR are always compatible with TREKSTOR hardware. M.2 SSD modules from other manufacturers should also be compatible in most cases. If the insertion of such an SSD module does not work during the first try, this does not necessarily mean that there is an error here.

What do I have to do on my SURFBOOK E11B to activate the Office 365 Personal 1-year subscription?  

The activation process of Office 365 Personal on your SURFBOOK E11B is fairly easy:

  • After booting up the computer, start one of the pre-installed office apps (Word, Excel etc.)
  • A message appears. Select the Activate option right there. But be careful: Office activation must occur within 6 months of the date of Windows activation.
  • Select your Microsoft account or create a new account if you do not have one.
  • Follow the prompts to select your language and accept the license agreement.

Why does my screen turn black after my password entry?  

In rare cases, the screen may turn black after entering the Windows password. Only the mouse cursor ist visible. The issue can be quickly bypassed by pressing CTRL+ALT+DEL key and restarting the device at this point.

It should now appear a notification of the system that Windows update is being performed. Thereafter, the SURFBOOK E11B works again exactly as it should and the error is permanently fixed.

How can I switch out of S mode?  

Caution! : Turning off the S mode is a one-time process. If you make the switch, you will
not be able to return to S mode from Windows 10 Home.

a) Open the Microsoft Store.

b) Enter "Switch out of S Mode" in the search bar.

c) A window will appear "Switch out s mode".

d) Click on "More information".

e) Click on "Install".

f) If necessary, log in with your Microsoft account.

g) Confirm that you have saved all your files.

Advice: If you have not saved your files, they can be lost.

h) Windows 10 Home will now run without S mode.

How can I use my Office 365 Personal license despite the error message?  

Note: An internet connection is required to activate Office 365 Personal!

If no office product is found or Office could not be activated, please follow the following 2 steps:

Step 1: Switch from Windows 10 Home in S mode to Windows 10 Home

The procedure is as follows:

  1. Follow the redirected link (ms-windows-store://switchwindows/) and click Download.
  2. Click install.
  3. You will receive a confirmation message after you successfully switched to Windows 10 Home.

 

Step 2: Microsoft Diagnostic Tool

  1. Download the Microsoft Quick Fix (http://aka.ms/diag_97275).
  2. Start the downloaded Quick Fix.

Detailed information about the Microsoft Diagnostic Tool can be found here.


Finally: After using the Quickfix, the computer should be restarted and Office should be reopened.

Why is my SURFBOOK E11B charging slowly?  

If you have connected the SURFBOOK E11B for charging and set your device at high exposure at the same time (eg movie playback at 100 % display brightness while surfing, chatting or playing), the battery is charging very slow due to the stress. We recommend you therefore to load the device in the off state.

When I try to start a video recording on my SURFBOOK E11B, an error message is displayed and recording does not start. What can I do?  

Please first run all available updates on your SURFBOOK E11B. If the error persists despite updates, pleaste contact our customer service: service@trekstor.de

Why is no sound coming from my SURFBOOK E11B?  

You may have headphones connected to your SURFBOOK E11B. If headphones are connected the loudspeaker of the device is automatically turned off. Disconnect the headphones from the device to re-enable the speakers. If there is still no sound, check if the sound of the device is turned on and if the volume is set high enough.

Why can't I turn on my SURFBOOK E11B?  

Perhaps the charge of the battery isn't enough to turn the SURFBOOK E11B on. Connect the charger to the device to recharge the batttery.

How can I perform Windows updates on my SURFBOOK E11B?  

With enabled internet connection your SURFBOOK E11B checks the availability of new updates daily and displays a message in the Info Center when new updates are available. To keep your device always up to date, it is extremly important to regularly connect the device to the internet. If you've select "Express Settings" in the startup wizard, the first time you've switched it on, the SURFBOOK E11B automatically executes available updates at shutdown (download and installation). You can change this setting. To do this, enter the settings and choose "Update and Security" -> "Windows Update" -> "Advanced Options" and select the desired installation method for updates.

What can I do if the internal memory of my SURFBOOK E11B is full or almost full?  

To relieve the internal memory of your SURFBOOK E11B and free up memory space, you can save media files stored on the device (eg pictures, videos or text files) to an external data carrier (eg a USB memory drive or a suitable Memory card) or delete apps that are no longer needed.

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