SURFBOOK A13B

Notebook with Intel® Pentium® N5000 processor, Windows 10 Home in S mode, Office 365 Personal (one-year-license)*, 13.3" Full-HD-IPS-display, 64 GB, M.2 SSD extension

Product Overview

Ideally adjusted hardware
The Surfbook A13B with its Intel® Pentium® Silver N5000 Prozessor, 4 GB RAM and Windows 10 Home in S mode offers a great combination that ensures optimum working performance in everyday life. And with the help of the 13.3-inch Full HD IPS display, you also have everything at a glance – so you can always experience the best picture quality at home or on the move.

Windows 10 Home in S mode
The Surfbook A13B is equipped with pre-installed Windows 10 Home in S mode. The operating system offers an increased battery life, an optimized computer performance and a high level of system security, since any installed software from Micrososft was previously checked.

Office 365 Personal
Thanks to the included one-year subscription for Office 365 Personal*, you’ll enjoy all the benefits of Micrososft’s versatile software package for your Surfbook A13B. Word, Excel, PowerPoint, Outlook and much more do not have to be missed on the A13B.

Stylish exterior
The silver exterior of the Surfbook A13B consists of a cool aluminium housing and clings particularly tight around the only 1240 grams lightweight notebook. The compact device dimensions and narrow design combine to create a stylish exterior that looks equally good on the home desk or in the classroom.

Optionally with even more speed
On the back of the Surfbook A13B, a small inconspicuous flap can be opened, which, however, brings a great effect. The M.2 SSD expansion slot accommodates extra-high-speed SSD modules, which further improve the performance of the device and at the same time increase storage space.

 

* Office 365 Personal for 12 months included, software is already pre-installed. Office activation is required within 6 months of Windows activation date. After expiration, the license must be renewed for a fee.

notebook, surfbook A13B, Windows 10 S mode, Office 365 Personal, M.2 SSD extension

  • Processor
  • Celeron
  • Pentium
  • Operating system
  • Windows 10 Home in S mode

Technical details

Hardware

Processor (CPU) Intel® Pentium® Silver N5000 processor (up to 2.7 GHz, 4MB Intel® Smart-Cache) quad core
Operating system Windows 10 Home in S mode
Office Office 365 Personal (one-year-license)**
RAM 4 GB
Internal storage 64 GB*
Graphic Unit (GPU) Intel® UHD Graphics 605
Display size 33.8 cm (13.3")
Display type Full-HD-IPS-display
Screen resolution 1920 x 1080 pixel
Aspect ratio 16:9
Camera Front: 0.3 MP
Speaker Stereo
Microphone dual microphone
Interface M.2 SSD extension, 1 x Mini-HDMI®, memory card reader, audio out/mic in (3.5 mm), 2 x USB 3.1 Gen 1
Network WiFi, Bluetooth 4.2, Miracast™
Frequencies WiFi IEEE 802.11ac/b/g/n: 2.4 GHz/5 GHz
Memory extension microSD(HC/XC) up to 128 GB, M.2 SSD (42 mm - B key)
Dimensions approx. 316 mm x 209 mm x 16.8 mm
Weight approx. 1240 g
Housing material aluminum, plastic
Color Silver
Keyboard layout country specific

Record and playback

Playable video formats MPEG-4.10 H.264/AVC (MP@L4.1, HP@L4.0) , MPEG-4.2 SP/ASP (e.g. Xvid)
Video container formats AVI , MKV , MOV
Gaming 3D games, Classic games
Supported picture formats JPEG , PNG , GIF , BMP
Playable audio formats MP3 , WAV , OGG , FLAC , AAC

Battery and power supply

Type of battery Lithium polymer
Capacity of battery 7.6 V / 4600 mAh / 34.96 Wh
Charge by DC IN
Power supply Power adapter (100 V – 240 V)

Other characteristics

More Hall-sensor
Preinstalled languages German, English, Español, Français, Italiano, Dutch, additional languages via Windows download
Package contents Surfbook A13B, power adapter (100 V - 240 V), cleaning cloth, quick guide, important safety and legal information

Operation and storage

Temperatures 5° C to 30° C
Relative humidity 30 % to 70 %

* 1 GB = 1 000 000 000 Bytes.
** Office 365 Personal for 12 months included, software is already pre-installed. Office activation is required within 6 months of Windows activation date. After expiration, the license must be renewed for a fee.

Memory card not included in the delivery.
M.2 SSD MODULE not included in the delivery.
The battery in this product cannot be easily replaced by users themselves.
We reserve the right to make changes and corrections.

Datasheet

File type: PDF-file
Language: English

Quick Guide

Geeignet für: Surfbook A13B
Version: V1-20
Date: 2018-07-05
File type: PDF
Language: Deutsch, English, Français, Italiano, Español, Nederlands

Operating instructions

Geeignet für: Surfbook A13B
Version: V1_10
Date: 18-07-19
File type: PDF
Language: Deutsch, English, Français, Italiano, Español, Nederlands

Download Driver

Geeignet für: Surfbook A13B
Date: 2018-07-20
File type: ZIP

Troubleshooting

How can I use my Office 365 Personal license despite the error message?  

Note: An internet connection is required to activate Office 365 Personal!

If no office product is found or Office could not be activated, please follow the following 2 steps:

Step 1: Switch from Windows 10 Home in S mode to Windows 10 Home

The procedure is as follows:

  1. Follow the redirected link (ms-windows-store://switchwindows/) and click Download.
  2. Click install.
  3. You will receive a confirmation message after you successfully switched to Windows 10 Home.

 

Step 2: Microsoft Diagnostic Tool

  1. Download the Microsoft Quick Fix (http://aka.ms/diag_97275).
  2. Start the downloaded Quick Fix.

Detailed information about the Microsoft Diagnostic Tool can be found here.


Finally: After using the Quickfix, the computer should be restarted and Office should be reopened.

When I try to start a video recording on my SURFBOOK A13B, an error message is displayed and recording does not start. What can I do?  

Please first run all available updates on your SURFBOOK A13B. If the error persists despite updates, pleaste contact our customer service: service@trekstor.de

How do I download apps from the Windows Store?  

The Windows Store is available as a live tile on the first or second page of the start screen. You can identify the Windows Store by its icon, a shopping bag featuring the Windows logo.
The following two requirements must be met in order to access the Windows Store:

1. You must be connected to the Internet.

- Please connect your SURFBOOK A13B  with the internet.

2. You must be logged in to your Microsoft account.

-> Ideally, you have created a Microsoft account or logged in using your existing account during the setting-up process when you first switched on your SURFBOOK A13B . In this case, all you have to do is open the Windows Store, select the desired app and tap “Install“.

-> If you still do not have a Microsoft account or are not logged into it, you must perform these steps. Open the Windows Store and select the desired app. Tap the app and then tap “Install“. The Setup Assistant now appears to guide you through the process of setting up a Microsoft account.

-> If you set up a Microsoft account and link it to your SURFBOOK A13B , the password for unlocking the SURFBOOK A13B changes. From now on, you have to enter the password for your Microsoft account to unlock the device.

What can I do if the internal memory of my SURFBOOK A13B is full or almost full?  

To relieve the internal memory of your SURFBOOK A13B and free up memory space, you can save media files stored on the device (eg pictures, videos or text files) to an external data carrier (eg a USB memory drive or a suitable Memory card) or delete apps that are no longer needed.

Software

How can I perform Windows updates on my SURFBOOK A13B?  

With enabled internet connection your SURFBOOK A13B checks the availability of new updates daily and displays a message in the Info Center when new updates are available. To keep your device always up to date, it is extremly important to regularly connect the device to the internet. If you've select "Express Settings" in the startup wizard, the first time you've switched it on, the SURFBOOK A13B automatically executes available updates at shutdown (download and installation). You can change this setting. To do this, enter the settings and choose "Update and Security" -> "Windows Update" -> "Advanced Options" and select the desired installation method for updates.

How can I switch out of Windows 10 Home in S mode?  

Turning off the S mode is a one-time process. If you make the switch, you will not be able to return to S mode from Windows 10 Home.

a) Open the Microsoft Store.
b) Enter "Switch out of S Mode" in the search bar.
c) A window will appear "Switch out s mode".
d) Click on "More information".
e) Click on "Install".
f) If necessary, log in with your Microsoft account.
g) Confirm that you have saved all your files.
h) Done!

Warning:
If you have not saved your files, they can be lost.

What do I have to do on my SURFBOOK A13B to activate the Office 365 Personal 1-year subscription?  

The activation process of Office 365 Personal on your SURFBOOK A13B is fairly easy:

  • After booting up the computer, start one of the pre-installed office apps (Word, Excel etc.)
  • A message appears. Select the Activate option right there. But be careful: Office activation must occur within 6 months of the date of Windows activation.
  • Select your Microsoft account or create a new account if you do not have one.
  • Follow the prompts to select your language and accept the license agreement.
Hardware

Why is my SURFBOOK A13B charging slowly?  

If you have connected the SURFBOOK A13B for charging and set your device at high exposure at the same time (eg movie playback at 100 % display brightness while surfing, chatting or playing), the battery is charging very slow due to the stress. We recommend you therefore to load the device in the off state.

Why is no sound coming from my SURFBOOK A13B?  

You may have headphones connected to your SURFBOOK A13B. If headphones are connected the loudspeaker of the device is automatically turned off. Disconnect the headphones from the device to re-enable the speakers. If there is still no sound, check if the sound of the device is turned on and if the volume is set high enough.

Why can't I turn on my SURFBOOK A13B?  

Perhaps the charge of the battery isn't enough to turn the SURFBOOK A13B on. Connect the charger to the device to recharge the batttery.

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