Datasheet

File type: PDF-file
Language: English

Quick Guide

Geeignet für: Yourbook C11B
Version: V1-20
Date: 2018-07-23
File type: PDF
Language: Deutsch, English, Italiano, Español, Français, Nederlands

Operating instructions

Geeignet für: Yourbook C11B
Version: V1_10
Date: 18-07-30
File type: PDF
Language: German

Troubleshooting

Why does my screen turn black after my password entry?  

In rare cases, the screen may turn black after entering the Windows password. Only the mouse cursor ist visible. The issue can be quickly bypassed by pressing CTRL+ALT+DEL key and restarting the device at this point.

It should now appear a notification of the system that Windows update is being performed. Thereafter, the Yourbook C11B works again exactly as it should and the error is permanently fixed.

How can I switch out of S mode?  

Caution! : Turning off the S mode is a one-time process. If you make the switch, you will
not be able to return to S mode from Windows 10 Home.

a) Open the Microsoft Store.

b) Enter "Switch out of S Mode" in the search bar.

c) A window will appear "Switch out s mode".

d) Click on "More information".

e) Click on "Install".

f) If necessary, log in with your Microsoft account.

g) Confirm that you have saved all your files.

Advice: If you have not saved your files, they can be lost.

h) Windows 10 Home will now run without S mode.

What do I do if the LTE module on my Yourbook C11B disappears from the display?  

If the LTE module on your Yourbook C11B disappears from the display, please perform a hard reset. This is done by holding down the power button for about 10 seconds.
 
NOTICE
Any files that have not been saved will be lost when the device is reset.

What do I do if an application prevents the shutdown of my Yourbook C11B during the Fall Update?  

With the Windows 10 Update to the Fall Update, it can happen that an application does not shut down properly when shutting down. The shutdown process on your Yourbook C11B must be manually confirmed by the user.

FAQ

Click on the left button.

 

This problem can basically be solved by a driver update. Download the driver and start the executable file (.bat) after successful download.

You can find the driver under the following link on the product detail page below in the "DOWNLOADS" section: http://www.trekstor.de/products/2in1/detail-2in1/product/primebook-C11-wifi.html

When I try to start a video recording on my Yourbook C11B, an error message is displayed and recording does not start. What can I do?  

Please first run all available updates on your Yourbook C11B. If the error persists despite updates, pleaste contact our customer service: service@trekstor.de

What can I do if the internal memory of my Yourbook C11B is full or almost full?  

To relieve the internal memory of your Yourbook C11B and free up memory space, you can save media files stored on the device (eg pictures, videos or text files) to an external data carrier (eg a USB memory drive or a suitable Memory card) or delete apps that are no longer needed.

Software

What do I have to do on my Yourbook C11B to activate the Office 365 Personal 1-year subscription?  

The activation process of Office 365 Personal on your Yourbook C11B is fairly easy:

  • After booting up the computer, start one of the pre-installed office apps (Word, Excel etc.)
  • A message appears. Select the Activate option right there. But be careful: Office activation must occur within 6 months of the date of Windows activation.
  • Select your Microsoft account or create a new account if you do not have one.
  • Follow the prompts to select your language and accept the license agreement.

How can I perform Windows updates on my Yourbook C11B?  

With enabled internet connection your Yourbook C11B checks the availability of new updates daily and displays a message in the Info Center when new updates are available. To keep your device always up to date, it is extremly important to regularly connect the device to the internet. If you've select "Express Settings" in the startup wizard, the first time you've switched it on, the Yourbook C11B automatically executes available updates at shutdown (download and installation). You can change this setting. To do this, enter the settings and choose "Update and Security" -> "Windows Update" -> "Advanced Options" and select the desired installation method for updates.

Hardware

Why does the Yourbook C11B battery never show a fully charged battery?  

Within a smaller number of our devices, a faulty software is responsible that only a battery level of 85 to 90 percent can be displayed on the affected devices after an extended charging cycle.


However, this is only a display error and not a hardware effect. We can fully confirm after an extensive testing that the batteries of the affected devices can be 100 percent charged - even if the display may indicate a different number.


We are currently working on a software solution to fix the display error for your Yourbook C11B in the near future.

Why is my Yourbook C11B charging slowly?  

If you have connected the Yourbook C11B for charging and set your device at high exposure at the same time (eg movie playback at 100 % display brightness while surfing, chatting or playing), the battery is charging very slow due to the stress. We recommend you therefore to load the device in the off state.

Why is no sound coming from my Yourbook C11B?  

You may have headphones connected to your Yourbook C11B. If headphones are connected the loudspeaker of the device is automatically turned off. Disconnect the headphones from the device to re-enable the speakers. If there is still no sound, check if the sound of the device is turned on and if the volume is set high enough.

Why can't I turn on my Yourbook C11B?  

Perhaps the charge of the battery isn't enough to turn the Yourbook C11B on. Connect the charger to the device to recharge the batttery.

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