header wintron 7.0 2

Service & Support

SurfTab® wintron 7.0 (ST70416-6 / Windows 10 Home)

FAQ
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How can I move files from my computer to my SurfTab? (Windows 10)  

You need an external storage device such as a USB-Stick to exchange files between your SurfTab and a computer.

a) Connect the USB-Stick to your computer and move the desired file onto the USB-Stick.
b) Remove the USB-Stick from the computer and insert the USB-Stick into the corresponding port on the SurfTab.
c) The SurfTab recognizes the USB stick a few moments later. Open the file browser by tapping the file symbol in the task bar.
d) Tap “This PC“ on the left in the file browser. All of the available drivers and folders are displayed.
e) Tap the USB-Stick twice to select it. All of the files stored on the stick are displayed.
f) Press and hold the desired files until a drop-down window appears. Tap “Copy“ in the drop-down window.
g) Now tap “This PC“ again on the left in the file browser and ppen the desired destination folder by tapping twice.
i) Tap a free area in the folder and hold there until the drop-down window appears.
j) Tap the “Paste“ function in the drop-down window. The file is copied to the selected folder.
k) Go back to the drive overview (“This PC“), tap the USB-Stick and hold it until a drop-down window appears.
l) Tap “Eject“ in the drop-down window to safely remove the USB-Stick and avoid any data loss.

My desired display language is not preinstalled in the tablet - how can I change that?  

Change the display language in the following way:

  1. Connect your SurfTab to the Internet (see "Enabling WiFi" in your quick guide).

  2. Tap "All settings" in the Info Center.

  3. Tap "Time & language" in the settings menu and then "Region & language". on the left. You are now on the "Country or region" page.
     
  4. Tap "+ Add a language" in the centre of the screen.

  5. Scroll to the desired language and tap the language.
    Information: The SurfTab jumps back to the "Country or region" page, but now also shows the selected language in the list below "+ Add a language".
     
  6. Wait for the "Language pack available" message to appear in the list below the language and tap "Options" (also located below the language).
     
  7. Now tap "Download" under "Download language pack".
    Information: The SurfTab downloads the selected language pack and installs it. This process can take a few minutes. As soon as the language pack is installed, a  "Language pack installed" message appears.
     
  8. Tap the arrow to the left beside "Settings" in the top left of the screen.

  9. Tap "Set as default" below the selected language.

  10. Restart the SurfTab. The selected language is now the display language.

The image on my SurfTab wintron running Windows 10 is not smooth. What can I do?  

If your image is not smooth, it is likely because your device lacks important drivers. You must perform specific updates in order to install these drivers. To do so, proceed as follows:

a) Open the start menu by tapping the Windows icon in the bottom left of the display.

b) Open the settings by tapping the cog wheel symbol in the bottom left corner of the Start menu.

c) Scroll through the setting until you reach the „Update & security“ menu item and tap it.

d) Tap „Windows Update“. All available updates are displayed.

e) Select the following update from the list of available updates and install it:

 „Intel Corporation driver update for Intel(R) HD Graphics

The technical data for my wintron 7.0 states that the display resolution is 1.024 x 600 pixels. Why does the Windows system information show a screen resolution of 1.280 x 768 pixels?  

The 1.024 x 600 pixels stated in the technical data indicates the hardware-specific display resolution. However, the display needs to be increased to 1.280 x 768 pixels on the software side in order to correctly display all applications (apps and Windows Store) on Windows 8.1.

Which eBook formats are compatible with my SurfTab (Windows)?  

You need to download an app in the Windows Store in order to be able to read e-books on your SurfTab. You can specifically search for free apps to display e-books. The functions of the selected app will determine which e-book formats you can read on your SurfTab.

Why does my SurfTab show less storage space than indicated on the packaging?  

The storage capacity stated on the packaging and in the technical specifications refers to the total storage capacity of your device. However, a portion of the total storage is also used by the operating system and system applications.

My SurfTab is not responding. What do I do?  

If you can no longer use the device or if the device no longer responds to input, reset the device. Press and hold down the on/off button until the device switches off. Wait for about 20 seconds and then turn the device on normally.

How do I add more storage space to my SurfTab?  

Your SurfTab has a memory card slot. Insert a card in order to add internal storage to your SurfTab. Please consult the technical details of your SurfTab to learn which cards are compatible with your SurfTab (in the technical data on the website (most up to date) or in the detailed operating instructions). These cards can be purchased in any electronics store.

Please note that it is not possible to guarantee 100 per cent compatibility of microSD cards (see “Why doesn’t my SurfTab recognise my microSD memory card?”).

Download

Image Update V1.1.4

Geeignet für: SurfTab wintron 7.0 (Windows 10) ONLY MODEL NO. ST70416-6 !!!
Version: V1.1.4_WI71C.JGBMRBA05
Date: 2016-02-17
File type: zip
Language: Deutsch, English, Italiano, Svenska - Multilanguage Support via Windows Download

Download Instruction for Updating [203.9 kB]

Download Download Image Update V1.1.4 [4,8 GB]

Download information

Before starting the update, please note the following hints: 
Be sure to back up any data you want to keep before you upgrade your device!
The update resets the device to factory settings and
ALL THE DATA ENTERED WILL BE DELETED!

A detailed instruction for further procedure is provided in the folder (Instruction for Updating).

 

What is that image update for?

In case you have problems with the installation of the Microsoft Update Windows 10, version 1511, build 10586.0, Threshold 2 (autumn update) on your SurfTab wintron 7.0 V2 you can use this image. The autumn update is included.

In this way you can get all improvements, such as new safety features and transfering of data and files on a microSD card.

Quick Guide incl. NL

Geeignet für: SurfTab wintron 7.0 (Windows 10)
Version: V1-20
Date: 2016-06-08
File type: PDF
Language: Deutsch, English, Italiano, Español, Français, Svenska, Nederlands

Download Quick Guide [514.9 kB]

Quick Guide incl. FI

Geeignet für: SurfTab wintron 7.0 (Windows 10)
Version: V1-20
Date: 2016-06-14
File type: PDF
Language: Deutsch, English, Italiano, Español, Français, Svenska, Suomen

Download Download [516.5 kB]

Operating instructions

Geeignet für: SurfTab wintron 7.0 (Windows 10)
Version: V1-20 (DE) / V1-10
Date: 2016-05-10
File type: PDF
Language: Deutsch, English, Italiano, Español, Français, Svenska

Download Operating instructions [770.1 kB]

Download Bedienungsanleitung [779.8 kB]

Download Manual de instrucciones [773.3 kB]

Download Instruzioni per l'uso [773.2 kB]

Download Notice d'utilisation [777.1 kB]

Download Bruksanvisning [772.4 kB]

Driver (touch panel)

Geeignet für: SurfTab wintron 7.0 (Windows 10)
Version: PG-HK70DR2503
Date: 2015-12-15
File type: zip
Language: Deutsch, English, Italiano, Español, Français, Svenska

Download Download touch panel driver [1.7 MB]

Download information

IMPORTANT: Run as Administrator!

Driver (WiFi)

Geeignet für: SurfTab wintron 7.0 (Windows 10)
Version: 3008.15.0715.2015_ISS_1.00.0271
Date: 2015-16-15
File type: zip
Language: Deutsch, English, Italiano, Español, Français, Svenska

Download Download WiFi driver [35.9 MB]

Driver package

Geeignet für: SurfTab wintron 7.0 (Windows 10)
Version: CR-WW34-8723BS-0326
Date: 2015-16-12
File type: zip
Language: Deutsch, English, Italiano, Español, Français, Svenska

Download Download driver package [88.1 MB]

Datasheet

File type: PDF-file
Language: English

Download Download [417.5 kB]